7. How do I book my party?

To book a party, there is a 50% deposit of your total package and a signed contract. Deposits are non-refundable. The remaining balance is due three weeks prior to your event. (We send out reminders). The total balance is due upon receipt if the event is within a few weeks. You will receive the invoice via Paypal. 

 

8. Is there a Security Deposit and how much is the Deposit?
Yes, a Security Deposit of 50% of the Invoice Total will be charged as a hold to the Customer’s Credit Card. The security deposit will be returned to you unless there are broken/missing/damages to our rentals. The Security Deposit should be returned within a “reasonable time,” but the time period typically ranges from 2-14 business days.

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9. How do I reserve my rentals?

To reserve rentals we ask for full payment and a signed contract. You will need to provide credit card information for incidentals. 

 

10. Can I cancel my order?

The customer has 24 hours after booking the event to cancel the order. However, a $20 cancellation fee will be deducted from the deposit/payment made. Depending on your bank, refunds take 1-2 weeks or more to be processed. After 24 hours all deposits and payments for custom packages, rentals, and balloon garlands, balloon tree, balloon installations, balloon numbers and or letters, balloon arch and balloon arrangements are non-refundable, the customer can you use the deposit or payment towards a postponement date within 1-year of the original event date, after 1-year all payments are lost.

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11. What cities do you service and what is your balloon and rental minimum for delivery?
Our company is based in Hayward, California, and we service all of Alameda County, part of Santa Clara County, San Mateo County, Contra Costa County, and part of San Joaquin County. Please scroll to the page's bottom for the list of cities. Toll and Travel mileage does apply according to each location. Each County has a Minimum Rental order amount for Delivery. 

Alameda County $350 minimum

Contra Costa County $500 minimum

San Mateo County $500 minimum

Santa Clara County $650 minimum

San Francisco County $650 minimum

San Joaquin County $1,000 minimum

 

We only deliver to the curb. At pick up, all items must be on the curb. If you would like our team to set up your prop rentals in your event space/home/venue, please read question #15.

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12. What is your delivery and pick-up fee from your location?
For small residential orders or 8-12ft balloon garland:

10 miles............................$25 one-way + toll (if necessary).

Over 11 miles to 75 we charge a fee of $2.50 + toll (if necessary) by the mile. 

76 miles to 100 $3.00 per mile + toll 

101 miles to 250 $4.00 per mile + toll

251 miles to 400 $5.00 per mile + toll 

Delivery and pick-up for large orders, please contact us for pricing. 

Please read question #12 for more information on delivery fees.

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Late Night Delivery or Pickup $350 + mileage and toll
These fees apply when a delivery or pickup is set between 8 pm to  8:30 am. 

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Morning Delivery  or Pickup $350 + mileage and toll
This fee applies when a pickup is set between 8 pm to 8:30 am.

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Holiday Delivery or Pickup $550 + mileage and toll

These fees apply on the holidays listed below. If one of the holidays listed falls on a weekend and is observed on either a Monday or Friday, these fees will also apply on an observed day.

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• New Year's Eve/Day

• Easter Sunday

• Memorial Day

• 4th of July

• Labor Day

• Thanksgiving 

• Christmas Eve/Day​

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Next-Day Emergency Order (New Event)
If we have the capacity, we will process a Next Day Delivery Emergency Order (New Event) for a fee of $295 plus the rental and delivery costs. 

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Same-Day Emergency Order (New Event)
If we have the capacity, we will process a Same-Day Emergency Order (New Event) for a fee of $400 plus the rental and delivery costs.

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13. What do you consider a large order? 

15+ feet balloon garlands, balloon garlands with rentals, large items, backdrops, and large rental orders.

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14. Do you deliver to an apartment complex, condos, highrises, venues, commercial buildings?

Yes, we do deliver. However, there is an additional cost of $150 per hour. We will only deliver to the door/entrance/lobby. All items must be returned to the door/entrance/lobby at the time of pick up. If you want our team to set up your props, please read question #14. We include an estimated time in the invoice. We will notify the customer and charge the credit card on file if we go over the estimated time. To avoid extra charges, please make specific arrangements. 

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1. We are only allowed to go up 1 flight of stairs because of damage to the building that may occur during delivery and pickup. 

2. If we need to take an elevator, go upstairs or have long pathways. 

3. If we must park more than 50 - 75 feet from the entrance of the venue/home/building there is an additional long-carry fee. To avoid this extra fee, please reserve a parking space directly in front of the venue/home/property, for the delivery's duration as well as for pick-up. 

4. Please make specific arrangements to reserve an elevator in the building for the delivery's duration and pick-up.

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15. Do you set up/style, and what is your fee?
Yes. We offer set up and tear down services.

Residential: $200 hourly (8:30 am - 8 pm)  /  $300 (3:30 pm -  8 am)

Commercial: $300 hourly (8:30 am - 8 pm) / $400  (8:30 pm - 8 am)

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16. Do you set up or deliver at parks?

Unfortunately, we no longer set up at a park. We can deliver rentals and balloon garlands . to the park's parking lot. We do not do balloon garland installations at parks or set up backdrops.

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Balloon Garlands must be paid in full. There is a 15% installation fee for all balloon garlands. This fee is in addition to the styling fee. For pricing please contact us. 

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17. Can I save the cost of the balloon installation and pick it up?

Yes, but please keep in mind that our smallest balloon garland is 8 feet long, so you might need transportation that will fit all the balloons. Once the garland leaves La Vie Posh we are not responsible for any balloons popping during transportation. 

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18. How far in advance do I need to book a party or reserve a prop? 
In order to make sure we have what you need, we recommend at least 3 weeks in advance. If you have a rush we will make every effort to provide items at the last minute.

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19. I don't see the theme I'm looking for, can you help?

Please email us as soon as possible with the theme you would like for your party and allow us five business days so that we can offer you the best option.

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• La Vie Posh will not dispose of balloons. The client is responsible for disposing of all helium balloons and balloon garlands. If you would like us to remove all the balloon decorations there is a strike fee of $100 per hour.

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• Items that are a set cannot be rented individually.

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• Items cannot be exchanged for something else. 

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• If available you can add items to your order up to 4 business days prior to your event.

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We service the following counties and cities:

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Alameda County: all of Alameda County

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Contra Costa County: 

Alamo

Blackhawk 

Concord

Danville

Diablo

El Cerrito

Kensington 

Lafayette 

Moraga

Orinda

San Ramon

Walnut Creek

 

San Mateo County: 

Atherton 

Belmont

East Palo Alto

Hillsborough

Menlo Park

Redwood City

San Carlos

San Mateo 

Woodside

 

Santa Clara County: 

Los Altos

Los Altos Hills

Milpitas

Mountain View

North San Jose

Palo Alto

Santa Clara

Stanford

Sunnyvale

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City and County of San Francisco: all of San Francisco

 

San Joaquin County:

French Camp

Lathrop

Lodi

Manteca

Mountain House

Stockton

Tracy

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We want our customers to know the following regarding our services:

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• Unfortunately, due to the nature of our services, we cannot offer a return of your non-refundable deposit or payments made. If your venue decides to cancel or if there is a new order from the Health Officer in your county or state prohibiting gatherings, shelter in place order or ordering cessation of all non-essential business, unfortunately, we will not be returning any non-refundable deposits or payments made and will move your deposits or payments towards a postponement date within 1-year of your original event date.

• If you have booked an event and would like to reschedule for a future date we are allowing you to change it as long as the date is available. If we already have events scheduled on the postpone date, those clients time slots do have priority, but we will do what we can to accommodate (earlier setup, possibly the night before, etc.)

• Your invoice must stay the same (all items, supplies, hardware have been counted for).

• If your location changes travel fees may be adjusted.

 

 

 

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